My doctor's office makes referrals the easiest thing in the world. My doctor's office provides service to me above and beyond what they need to... and, still, it took four phone calls and a lengthy time on hold to schedule a mammogram.
Now I'm of that age where we have these things every year. And I will know more about getting one next year. But if my insurance changes, or my coverage changes, or the imaging center changes its procedures, will it take four more phone calls, and frantic web searching to get me what I need?
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